Helpful Tips

  • As regards the place of the teleconsultation:
    • Teleconsultation should take place in a room that is private and that meets certain physical criteria required to ensure the transmission quality of images during the videoconferencing session.
    • To safeguard privacy during a teleconsultation, it is advisable to put up a notice outside the room in question that a teleconsultation session is in progress there.
    • The videoconferencing room should ideally be ready and the system should be plugged in 30 minutes before the time of the teleconsultation.
  • As regards the patient and other participants:
    • It should be ensured that the patient has read the leaflet that explains, among other things, telehealth services in videoconferencing.
    • One should verify whether the patient has received answers to all his questions.
    • Technical adjustments may be required because of visual and hearing deficits, especially in the case of older patients, so that teleconsultation sessions run smoothly. From the start of the consultation, the patient should be able to see and hear clearly.
    • All the people present at the requesting and provider sites should be introduced. At the beginning of the meeting, the cameras in both the sites should display all the participants on the screen by scanning the room. The patient has the right to prevent other people from attending the teleconsultation, unless his condition demands their presence.
    • Other relevant guidelines regarding teleconsultation should be given as follows:
      • Wait for a few seconds before speaking and after having spoken to avoid any interference.
      • Do not handle papers, pencils or other objects close to the microphone.
      • Look at the camera on the videoconferencing device (and not the screen) when talking.
    • The patient should be notified about the outcome of the teleconsultation and his follow-up.

Helpful tips for teleconsultation can be obtained by clicking on the right link.