Teleconsultation in the Provider Site

In addition to procedures regarding the criteria to be applied to the requesting and provider sites for accessing telehealth services (details available in procedure 6.1 of the text version of the Policies and Procedures), given below are the teleconsultation activities in the provider site.

Accepting a teleconsultation request

The designated person at the provider site or at the CECoT must:

  • Check the eligibility of the request based on the basket of services provided by each specialty.
  • Check that nothing is missing in the file. Contact the person in charge of the request in case of any missing details.
  • Contact the specialist to accept or reject the request.
  • Contact the requesting site and the CECoT to confirm the date and time of the teleconsultation.

If you have any questions or require additional information, please contact the CECoT.

Planning the teleconsultation

Once the teleconsultation date is confirmed, the designated official in the provider site must:

  • Book the following in his site:
    • The videoconferencing room (the room should ensure privacy).
    • Videoconferencing equipment including clinical devices required for consultation, like the electronic stethoscope.
  • Check that the staff required for conducting the teleconsultation (technical staff, administrative staff and/or health care professional) is available, as specified in the prerequisites of each clinical field.
  • Ensure that these people know how to properly use the equipment, applications and devices. If not, then contact the CECoT for a training session before the teleconsultation.
  • Fill up the videoconferencing request form.
  • Notify the requesting site and the CECoT in case of cancellation.
  • Confirm the opening of a file locally after accepting the request.

If you have any questions or require additional information, please contact the CECoT.

Holding the teleconsultation

  • Ensure that the designated official in the institution installs the required videoconferencing equipment and medical devices (e.g. handheld camera, electronic stethoscope and other devices) and make sure that everything is working properly.
  • Introduce the staff of the provider site to the requesting site.
  • Explain the teleconsultation proceedings to the patient and participants.
  • Provide local participants with the other guidelines regarding teleconsultation etiquette.

If you have any questions or require additional information, please contact the CECoT.

Conclusion of the teleconsultation

  • Prepare the teleconsultation report and ensure that it is sent to the requesting site, preferably via the Internet, or by fax if the network is down.
  • Print the report and store it in the paper or computerized file of the patient.

If you have any questions or require additional information, please contact the CECoT.