The site technician should possess much wider technical expertise than the site coordinator in order to maintain the telehealth activities in his facility or institution. The training module for this category of users includes information on: a) the procedure for booking and generating data sheets, b) further information on the management of telehealth applications (software), c) a good understanding of how medical devices and videoconferencing equipment work, and D) a good understanding of the full technical support to be offered to users, with the help of, in collaboration with the .
He provides the first level of technical support and refers to the telehealth technician in thefor the second level. In his institution, he is acknowledged as being the person in charge or the resource person for technical support to telehealth users, including outage management, in collaboration with the telehealth technician in the .
Proposed Training Program (Available in French only)
1. Introduction to the basics of videoconferencing
Introduction guide to the basics of videoconferencing and checklist. It presents the basic skills required to successfully carry out a videoconferencing session.
2. Procedure for making a videoconferencing (VC) request to the
Description of the steps involved in making a videoconferencing request to the Telehealth Expertise and Coordination Centre (). At the end of this module, the learner shall possess the skills and knowledge required to properly fill up the various booking request forms for videoconferencing (host site) and the videoconference registration form (participating site).
3. Electronic clinical request (or Web request)
Learn how to use the Web request (“Atlas Telemed request”)
4. Using videoconferencing technology
Improvement of one’s knowledge in order to carry out the installation, set up the room and handle the equipment safely. This is a complete guide that covers everything from the creation of a videoconferencing booking request form to the reading of the data sheet and to the autonomous implementation of videoconferencing sessions.
5. Medical devices and their use
Improvement of one’s knowledge on the use of different videoconferencing devices. This primarily deals with the connection of medical devices to the videoconferencing equipment.