Clinical Procedures and Protocols

Clinical and informational committees, in place since 2007, have contributed to a variety of tasks that include:

  • Defining the service sectors involved (emergency and elective cases) with types of activities, professional health care providers, activity schedules, etc.
  • Organizing the provision of services.
  • Determining the quality standards of a teleconsultation.
  • Revising clinical protocols and procedures to enable their implementation in telehealth, especially anything that covers the following aspects:
    • Consent
    • Protection of privacy
    • Confidentiality
    • Secure transmission of clinical information
    • Record keeping and archiving
    • Handling complaints
    • Professional responsibility
    • Compensation
  • Determining the minimum clinical information required and included in the consultation request to enable the professional to provide quality services.
  • Setting up the web-based clinical “request/result” on the telecommunication network platform of the MSSS [Department of Health and Social Services] to enable secure and speedy transmission of clinical information and the teleconsultation report.